Applied AI News
نویسنده
چکیده
Bell & Howell Mail-Processing Systems (Skokie, Ill.), a manufacturer of mail sorting, folding, and inserting equipment, has implemented an expert system solution at the core of its integrated service information technologies (INSITE) automation system. INSITE uses a single knowledge base of service data from which common knowledge—such as service procedures, the results of troubleshooting efforts, and the expertise of peers— can be stored and made available to the entire service organization.
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ورودعنوان ژورنال:
- AI Magazine
دوره 18 شماره
صفحات -
تاریخ انتشار 1997